Global Customer Self-Service Software Market Growth (Status and Outlook) 2019-2024
This report presents a comprehensive overview, market shares and growth opportunities of Customer Self-Service Software market by product type, application, key companies and key regions.
This study considers the Customer Self-Service Software value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
On-premise
Cloud-based
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
Large Enterprises
SMEs
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
Zendesk
Whatfix
Zoho
Salesforce
QualityUnit
Freshworks
Wix
TeamSupport
Atlassian
Helpshift
SugarCRM
HubSpot
Kayako
Reamaze
WalkMe
Help Scout
In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.
Research objectives
To study and analyze the global Customer Self-Service Software market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of Customer Self-Service Software market by identifying its various subsegments.
Focuses on the key global Customer Self-Service Software players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Customer Self-Service Software with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Customer Self-Service Software submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
Frequently Asked Questions
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
- By Type
- By Application
- By Region
- By Country
- By Manufacturer
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
Global Customer Self-Service Software Market Growth (Status and Outlook) 2019-2024
1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Customer Self-Service Software Market Size 2014-2024
2.1.2 Customer Self-Service Software Market Size CAGR by Region
2.2 Customer Self-Service Software Segment by Type
2.2.1 On-premise
2.2.2 On-premise
2.3 Customer Self-Service Software Market Size by Type
2.3.1 Global Customer Self-Service Software Market Size Market Share by Type (2014-2019)
2.3.2 Global Customer Self-Service Software Market Size Growth Rate by Type (2014-2019)
2.4 Customer Self-Service Software Segment by Application
2.4.1 Large Enterprises
2.4.2 SMEs
2.5 Customer Self-Service Software Market Size by Application
2.5.1 Global Customer Self-Service Software Market Size Market Share by Application (2014-2019)
2.5.2 Global Customer Self-Service Software Market Size Growth Rate by Application (2014-2019)
3 Global Customer Self-Service Software by Players
3.1 Global Customer Self-Service Software Market Size Market Share by Players
3.1.1 Global Customer Self-Service Software Market Size by Players (2017-2019)
3.1.2 Global Customer Self-Service Software Market Size Market Share by Players (2017-2019)
3.2 Global Customer Self-Service Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Customer Self-Service Software by Regions
4.1 Customer Self-Service Software Market Size by Regions
4.2 Americas Customer Self-Service Software Market Size Growth
4.3 APAC Customer Self-Service Software Market Size Growth
4.4 Europe Customer Self-Service Software Market Size Growth
4.5 Middle East & Africa Customer Self-Service Software Market Size Growth
5 Americas
5.1 Americas Customer Self-Service Software Market Size by Countries
5.2 Americas Customer Self-Service Software Market Size by Type
5.3 Americas Customer Self-Service Software Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries
6 APAC
6.1 APAC Customer Self-Service Software Market Size by Countries
6.2 APAC Customer Self-Service Software Market Size by Type
6.3 APAC Customer Self-Service Software Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries
7 Europe
7.1 Europe Customer Self-Service Software by Countries
7.2 Europe Customer Self-Service Software Market Size by Type
7.3 Europe Customer Self-Service Software Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries
8 Middle East & Africa
8.1 Middle East & Africa Customer Self-Service Software by Countries
8.2 Middle East & Africa Customer Self-Service Software Market Size by Type
8.3 Middle East & Africa Customer Self-Service Software Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers and Impact
9.1.1 Growing Demand from Key Regions
9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends
10 Global Customer Self-Service Software Market Forecast
10.1 Global Customer Self-Service Software Market Size Forecast (2019-2024)
10.2 Global Customer Self-Service Software Forecast by Regions
10.2.1 Global Customer Self-Service Software Forecast by Regions (2019-2024)
10.2.2 Americas Market Forecast
10.2.3 APAC Market Forecast
10.2.4 Europe Market Forecast
10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
10.3.1 United States Market Forecast
10.3.2 Canada Market Forecast
10.3.3 Mexico Market Forecast
10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
10.4.1 China Market Forecast
10.4.2 Japan Market Forecast
10.4.3 Korea Market Forecast
10.4.4 Southeast Asia Market Forecast
10.4.5 India Market Forecast
10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
10.5.1 Germany Market Forecast
10.5.2 France Market Forecast
10.5.3 UK Market Forecast
10.5.4 Italy Market Forecast
10.5.5 Russia Market Forecast
10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
10.6.1 Egypt Market Forecast
10.6.2 South Africa Market Forecast
10.6.3 Israel Market Forecast
10.6.4 Turkey Market Forecast
10.6.5 GCC Countries Market Forecast
10.7 Global Customer Self-Service Software Forecast by Type
10.8 Global Customer Self-Service Software Forecast by Application
11 Key Players Analysis
11.1 Zendesk
11.1.1 Company Details
11.1.2 Customer Self-Service Software Product Offered
11.1.3 Zendesk Customer Self-Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.1.4 Main Business Overview
11.1.5 Zendesk News
11.2 Whatfix
11.2.1 Company Details
11.2.2 Customer Self-Service Software Product Offered
11.2.3 Whatfix Customer Self-Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.2.4 Main Business Overview
11.2.5 Whatfix News
11.3 Zoho
11.3.1 Company Details
11.3.2 Customer Self-Service Software Product Offered
11.3.3 Zoho Customer Self-Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.3.4 Main Business Overview
11.3.5 Zoho News
11.4 Salesforce
11.4.1 Company Details
11.4.2 Customer Self-Service Software Product Offered
11.4.3 Salesforce Customer Self-Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.4.4 Main Business Overview
11.4.5 Salesforce News
11.5 QualityUnit
11.5.1 Company Details
11.5.2 Customer Self-Service Software Product Offered
11.5.3 QualityUnit Customer Self-Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.5.4 Main Business Overview
11.5.5 QualityUnit News
11.6 Freshworks
11.6.1 Company Details
11.6.2 Customer Self-Service Software Product Offered
11.6.3 Freshworks Customer Self-Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.6.4 Main Business Overview
11.6.5 Freshworks News
11.7 Wix
11.7.1 Company Details
11.7.2 Customer Self-Service Software Product Offered
11.7.3 Wix Customer Self-Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.7.4 Main Business Overview
11.7.5 Wix News
11.8 TeamSupport
11.8.1 Company Details
11.8.2 Customer Self-Service Software Product Offered
11.8.3 TeamSupport Customer Self-Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.8.4 Main Business Overview
11.8.5 TeamSupport News
11.9 Atlassian
11.9.1 Company Details
11.9.2 Customer Self-Service Software Product Offered
11.9.3 Atlassian Customer Self-Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.9.4 Main Business Overview
11.9.5 Atlassian News
11.10 Helpshift
11.10.1 Company Details
11.10.2 Customer Self-Service Software Product Offered
11.10.3 Helpshift Customer Self-Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.10.4 Main Business Overview
11.10.5 Helpshift News
11.11 SugarCRM
11.12 HubSpot
11.13 Kayako
11.14 Reamaze
11.15 WalkMe
11.16 Help Scout
12 Research Findings and Conclusion
Table Product Specifications of Customer Self-Service Software
Figure Customer Self-Service Software Report Years Considered
Figure Market Research Methodology
Figure Global Customer Self-Service Software Market Size Growth Rate 2014-2024 ($ Millions)
Table Customer Self-Service Software Market Size CAGR by Region 2014-2024 ($ Millions)
Table Major Players of On-premise
Table Major Players of Cloud-based
Table Market Size by Type (2014-2019) ($ Millions)
Table Global Customer Self-Service Software Market Size Market Share by Type (2014-2019)
Figure Global Customer Self-Service Software Market Size Market Share by Type (2014-2019)
Figure Global On-premise Market Size Growth Rate
Figure Global Cloud-based Market Size Growth Rate
Figure Customer Self-Service Software Consume目录输出!D in Large Enterprises
Figure Global Customer Self-Service Software Market: Large Enterprises (2014-2019) ($ Millions)
Figure Global Large Enterprises YoY Growth ($ Millions)
Figure Customer Self-Service Software Consume目录输出!D in SMEs
Figure Global Customer Self-Service Software Market: SMEs (2014-2019) ($ Millions)
Figure Global SMEs YoY Growth ($ Millions)
Table Global Customer Self-Service Software Market Size by Application (2014-2019) ($ Millions)
Table Global Customer Self-Service Software Market Size Market Share by Application (2014-2019)
Figure Global Customer Self-Service Software Market Size Market Share by Application (2014-2019)
Figure Global Customer Self-Service Software Market Size in Large Enterprises Growth Rate
Figure Global Customer Self-Service Software Market Size in SMEs Growth Rate
Table Global Customer Self-Service Software Revenue by Players (2017-2019) ($ Millions)
Table Global Customer Self-Service Software Revenue Market Share by Players (2017-2019)
Figure Global Customer Self-Service Software Revenue Market Share by Players in 2018
Table Global Customer Self-Service Software Key Players Head office and Products Offered
Table Customer Self-Service Software Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
Table Global Customer Self-Service Software Market Size by Regions 2014-2019 ($ Millions)
Table Global Customer Self-Service Software Market Size Market Share by Regions 2014-2019
Figure Global Customer Self-Service Software Market Size Market Share by Regions 2014-2019
Figure Americas Customer Self-Service Software Market Size 2014-2019 ($ Millions)
Figure APAC Customer Self-Service Software Market Size 2014-2019 ($ Millions)
Figure Europe Customer Self-Service Software Market Size 2014-2019 ($ Millions)
Figure Middle East & Africa Customer Self-Service Software Market Size 2014-2019 ($ Millions)
Table Americas Customer Self-Service Software Market Size by Countries (2014-2019) ($ Millions)
Table Americas Customer Self-Service Software Market Size Market Share by Countries (2014-2019)
Figure Americas Customer Self-Service Software Market Size Market Share by Countries in 2018
Table Americas Customer Self-Service Software Market Size by Type (2014-2019) ($ Millions)
Table Americas Customer Self-Service Software Market Size Market Share by Type (2014-2019)
Figure Americas Customer Self-Service Software Market Size Market Share by Type in 2018
Table Americas Customer Self-Service Software Market Size by Application (2014-2019) ($ Millions)
Table Americas Customer Self-Service Software Market Size Market Share by Application (2014-2019)
Figure Americas Customer Self-Service Software Market Size Market Share by Application in 2018
Figure United States Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Canada Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Mexico Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Table APAC Customer Self-Service Software Market Size by Countries (2014-2019) ($ Millions)
Table APAC Customer Self-Service Software Market Size Market Share by Countries (2014-2019)
Figure APAC Customer Self-Service Software Market Size Market Share by Countries in 2018
Table APAC Customer Self-Service Software Market Size by Type (2014-2019) ($ Millions)
Table APAC Customer Self-Service Software Market Size Market Share by Type (2014-2019)
Figure APAC Customer Self-Service Software Market Size Market Share by Type in 2018
Table APAC Customer Self-Service Software Market Size by Application (2014-2019) ($ Millions)
Table APAC Customer Self-Service Software Market Size Market Share by Application (2014-2019)
Figure APAC Customer Self-Service Software Market Size Market Share by Application in 2018
Figure China Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Japan Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Korea Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Southeast Asia Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure India Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Australia Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Table Europe Customer Self-Service Software Market Size by Countries (2014-2019) ($ Millions)
Table Europe Customer Self-Service Software Market Size Market Share by Countries (2014-2019)
Figure Europe Customer Self-Service Software Market Size Market Share by Countries in 2018
Table Europe Customer Self-Service Software Market Size by Type (2014-2019) ($ Millions)
Table Europe Customer Self-Service Software Market Size Market Share by Type (2014-2019)
Figure Europe Customer Self-Service Software Market Size Market Share by Type in 2018
Table Europe Customer Self-Service Software Market Size by Application (2014-2019) ($ Millions)
Table Europe Customer Self-Service Software Market Size Market Share by Application (2014-2019)
Figure Europe Customer Self-Service Software Market Size Market Share by Application in 2018
Figure Germany Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure France Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure UK Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Italy Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Russia Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Spain Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Table Middle East & Africa Customer Self-Service Software Market Size by Countries (2014-2019) ($ Millions)
Table Middle East & Africa Customer Self-Service Software Market Size Market Share by Countries (2014-2019)
Figure Middle East & Africa Customer Self-Service Software Market Size Market Share by Countries in 2018
Table Middle East & Africa Customer Self-Service Software Market Size by Type (2014-2019) ($ Millions)
Table Middle East & Africa Customer Self-Service Software Market Size Market Share by Type (2014-2019)
Figure Middle East & Africa Customer Self-Service Software Market Size Market Share by Type in 2018
Table Middle East & Africa Customer Self-Service Software Market Size by Application (2014-2019) ($ Millions)
Table Middle East & Africa Customer Self-Service Software Market Size Market Share by Application (2014-2019)
Figure Middle East & Africa Customer Self-Service Software Market Size Market Share by Application in 2018
Figure Egypt Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure South Africa Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Israel Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Turkey Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure GCC Countries Customer Self-Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Global Customer Self-Service Software arket Size Forecast (2019-2024) ($ Millions)
Table Global Customer Self-Service Software Market Size Forecast by Regions (2019-2024) ($ Millions)
Table Global Customer Self-Service Software Market Size Market Share Forecast by Regions
Figure Americas Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure APAC Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Europe Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Middle East & Africa Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure United States Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Canada Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Mexico Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Brazil Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure China Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Japan Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Korea Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Southeast Asia Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure India Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Australia Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Germany Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure France Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure UK Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Italy Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Russia Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Spain Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Egypt Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure South Africa Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Israel Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure Turkey Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Figure GCC Countries Customer Self-Service Software Market Size 2019-2024 ($ Millions)
Table Global Customer Self-Service Software Market Size Forecast by Type (2019-2024) ($ Millions)
Table Global Customer Self-Service Software Market Size Market Share Forecast by Type (2019-2024)
Table Global Customer Self-Service Software Market Size Forecast by Application (2019-2024) ($ Millions)
Table Global Customer Self-Service Software Market Size Market Share Forecast by Application (2019-2024)
Table Zendesk Basic Information, Head Office, Major Market Areas and Its Competitors
Table Zendesk Customer Self-Service Software Revenue and Gross Margin (2017-2019)
Figure Zendesk Customer Self-Service Software Market Share (2017-2019)
Table Whatfix Basic Information, Head Office, Major Market Areas and Its Competitors
Table Whatfix Customer Self-Service Software Revenue and Gross Margin (2017-2019)
Figure Whatfix Customer Self-Service Software Market Share (2017-2019)
Table Zoho Basic Information, Head Office, Major Market Areas and Its Competitors
Table Zoho Customer Self-Service Software Revenue and Gross Margin (2017-2019)
Figure Zoho Customer Self-Service Software Market Share (2017-2019)
Table Salesforce Basic Information, Head Office, Major Market Areas and Its Competitors
Table Salesforce Customer Self-Service Software Revenue and Gross Margin (2017-2019)
Figure Salesforce Customer Self-Service Software Market Share (2017-2019)
Table QualityUnit Basic Information, Head Office, Major Market Areas and Its Competitors
Table QualityUnit Customer Self-Service Software Revenue and Gross Margin (2017-2019)
Figure QualityUnit Customer Self-Service Software Market Share (2017-2019)
Table Freshworks Basic Information, Head Office, Major Market Areas and Its Competitors
Table Freshworks Customer Self-Service Software Revenue and Gross Margin (2017-2019)
Figure Freshworks Customer Self-Service Software Market Share (2017-2019)
Table Wix Basic Information, Head Office, Major Market Areas and Its Competitors
Table Wix Customer Self-Service Software Revenue and Gross Margin (2017-2019)
Figure Wix Customer Self-Service Software Market Share (2017-2019)
Table TeamSupport Basic Information, Head Office, Major Market Areas and Its Competitors
Table TeamSupport Customer Self-Service Software Revenue and Gross Margin (2017-2019)
Figure TeamSupport Customer Self-Service Software Market Share (2017-2019)
Table Atlassian Basic Information, Head Office, Major Market Areas and Its Competitors
Table Atlassian Customer Self-Service Software Revenue and Gross Margin (2017-2019)
Figure Atlassian Customer Self-Service Software Market Share (2017-2019)
Table Helpshift Basic Information, Head Office, Major Market Areas and Its Competitors
Table Helpshift Customer Self-Service Software Revenue and Gross Margin (2017-2019)
Figure Helpshift Customer Self-Service Software Market Share (2017-2019)
Table SugarCRM Basic Information, Head Office, Major Market Areas and Its Competitors
Table HubSpot Basic Information, Head Office, Major Market Areas and Its Competitors
Table Kayako Basic Information, Head Office, Major Market Areas and Its Competitors
Table Reamaze Basic Information, Head Office, Major Market Areas and Its Competitors
Table WalkMe Basic Information, Head Office, Major Market Areas and Its Competitors
Table Help Scout Basic Information, Head Office, Major Market Areas and Its Competitors