Global Customer Experience Management Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023


Jan, 2019 | Report ID: 31857 | 130 | Services

The customer experience management market has been segmented based on touchpoint, vertical, and region. Based on touchpoint, the market has been further classified into company websites, branches/stores, web, call centers, mobiles, social media, emails, and others. In 2017, the call center segment is estimated to account for the largest share in the market. Call centers play a vital role in the customer experience management, whereby requests for products and services are made, and the acquired data is then transmitted through telephone, email, internet, fax, and videos to relevant clients.


Scope of the Report:

This report studies the Customer Experience Management market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Customer Experience Management market by product type and applications/end industries.
The customer experience management market has been segmented based on touchpoint, vertical, and region. Based on touchpoint, the market has been further classified into company websites, branches/stores, web, call centers, mobiles, social media, emails, and others. In 2017, the call center segment is estimated to account for the largest share in the market. Call centers play a vital role in the customer experience management, whereby requests for products and services are made, and the acquired data is then transmitted through telephone, email, internet, fax, and videos to relevant clients.
The global Customer Experience Management market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of 21.3% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Customer Experience Management.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.


Market Segment by Companies, this report covers

Adobe Systems
Oracle
IBM
Avaya
Nice Systems
Nokia
Opentext
Tech Mahindra
Verint Systems
Maritzcx
Medallia


Market Segment by Regions, regional analysis covers

North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)


Market Segment by Type, covers

Company Website
Branch/Store
Web
Call Center
Mobile
Social Media
Email
Others


Market Segment by Applications, can be divided into

IT Communication Service Providers
Telecommunication Service Providers
Banking, Financial Services, and Insurance (BFSI)
Consumer Goods & Retail
Healthcare
Automotive & Transportation
Others

Frequently Asked Questions

The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.

Market is segmented on the basis:

  • By Type
  • By Application
  • By Region
  • By Country
  • By Manufacturer

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.

Table of Contents



1 Customer Experience Management Market Overview

1.1 Product Overview and Scope of Customer Experience Management

1.2 Classification of Customer Experience Management by Types

1.2.1 Global Customer Experience Management Revenue Comparison by Types (2017-2023)

1.2.2 Global Customer Experience Management Revenue Market Share by Types in 2017

1.2.3 Company Website

1.2.4 Branch/Store

1.2.5 Web

1.2.6 Call Center

1.2.7 Mobile

1.2.8 Social Media

1.2.9 Email

1.2.10 Others

1.3 Global Customer Experience Management Market by Application

1.3.1 Global Customer Experience Management Market Size and Market Share Comparison by Applications (2013-2023)

1.3.2 IT Communication Service Providers

1.3.3 Telecommunication Service Providers

1.3.4 Banking, Financial Services, and Insurance (BFSI)

1.3.5 Consumer Goods & Retail

1.3.6 Healthcare

1.3.7 Automotive & Transportation

1.3.8 Others

1.4 Global Customer Experience Management Market by Regions

1.4.1 Global Customer Experience Management Market Size (Million USD) Comparison by Regions (2013-2023)

1.4.1 North America (USA, Canada and Mexico) Customer Experience Management Status and Prospect (2013-2023)

1.4.2 Europe (Germany, France, UK, Russia and Italy) Customer Experience Management Status and Prospect (2013-2023)

1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Customer Experience Management Status and Prospect (2013-2023)

1.4.4 South America (Brazil, Argentina, Colombia) Customer Experience Management Status and Prospect (2013-2023)

1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Customer Experience Management Status and Prospect (2013-2023)

1.5 Global Market Size of Customer Experience Management (2013-2023)

2 Manufacturers Profiles

2.1 Adobe Systems

2.1.1 Business Overview

2.1.2 Customer Experience Management Type and Applications

2.1.2.1 Product A

2.1.2.2 Product B

2.1.3 Adobe Systems Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

2.2 Oracle

2.2.1 Business Overview

2.2.2 Customer Experience Management Type and Applications

2.2.2.1 Product A

2.2.2.2 Product B

2.2.3 Oracle Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

2.3 IBM

2.3.1 Business Overview

2.3.2 Customer Experience Management Type and Applications

2.3.2.1 Product A

2.3.2.2 Product B

2.3.3 IBM Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

2.4 Avaya

2.4.1 Business Overview

2.4.2 Customer Experience Management Type and Applications

2.4.2.1 Product A

2.4.2.2 Product B

2.4.3 Avaya Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

2.5 Nice Systems

2.5.1 Business Overview

2.5.2 Customer Experience Management Type and Applications

2.5.2.1 Product A

2.5.2.2 Product B

2.5.3 Nice Systems Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

2.6 Nokia

2.6.1 Business Overview

2.6.2 Customer Experience Management Type and Applications

2.6.2.1 Product A

2.6.2.2 Product B

2.6.3 Nokia Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

2.7 Opentext

2.7.1 Business Overview

2.7.2 Customer Experience Management Type and Applications

2.7.2.1 Product A

2.7.2.2 Product B

2.7.3 Opentext Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

2.8 Tech Mahindra

2.8.1 Business Overview

2.8.2 Customer Experience Management Type and Applications

2.8.2.1 Product A

2.8.2.2 Product B

2.8.3 Tech Mahindra Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

2.9 Verint Systems

2.9.1 Business Overview

2.9.2 Customer Experience Management Type and Applications

2.9.2.1 Product A

2.9.2.2 Product B

2.9.3 Verint Systems Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

2.10 Maritzcx

2.10.1 Business Overview

2.10.2 Customer Experience Management Type and Applications

2.10.2.1 Product A

2.10.2.2 Product B

2.10.3 Maritzcx Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

2.11 Medallia

2.11.1 Business Overview

2.11.2 Customer Experience Management Type and Applications

2.11.2.1 Product A

2.11.2.2 Product B

2.11.3 Medallia Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

3 Global Customer Experience Management Market Competition, by Players

3.1 Global Customer Experience Management Revenue and Share by Players (2013-2018)

3.2 Market Concentration Rate

3.2.1 Top 5 Customer Experience Management Players Market Share

3.2.2 Top 10 Customer Experience Management Players Market Share

3.3 Market Competition Trend

4 Global Customer Experience Management Market Size by Regions

4.1 Global Customer Experience Management Revenue and Market Share by Regions

4.2 North America Customer Experience Management Revenue and Growth Rate (2013-2018)

4.3 Europe Customer Experience Management Revenue and Growth Rate (2013-2018)

4.4 Asia-Pacific Customer Experience Management Revenue and Growth Rate (2013-2018)

4.5 South America Customer Experience Management Revenue and Growth Rate (2013-2018)

4.6 Middle East and Africa Customer Experience Management Revenue and Growth Rate (2013-2018)

5 North America Customer Experience Management Revenue by Countries

5.1 North America Customer Experience Management Revenue by Countries (2013-2018)

5.2 USA Customer Experience Management Revenue and Growth Rate (2013-2018)

5.3 Canada Customer Experience Management Revenue and Growth Rate (2013-2018)

5.4 Mexico Customer Experience Management Revenue and Growth Rate (2013-2018)

6 Europe Customer Experience Management Revenue by Countries

6.1 Europe Customer Experience Management Revenue by Countries (2013-2018)

6.2 Germany Customer Experience Management Revenue and Growth Rate (2013-2018)

6.3 UK Customer Experience Management Revenue and Growth Rate (2013-2018)

6.4 France Customer Experience Management Revenue and Growth Rate (2013-2018)

6.5 Russia Customer Experience Management Revenue and Growth Rate (2013-2018)

6.6 Italy Customer Experience Management Revenue and Growth Rate (2013-2018)

7 Asia-Pacific Customer Experience Management Revenue by Countries

7.1 Asia-Pacific Customer Experience Management Revenue by Countries (2013-2018)

7.2 China Customer Experience Management Revenue and Growth Rate (2013-2018)

7.3 Japan Customer Experience Management Revenue and Growth Rate (2013-2018)

7.4 Korea Customer Experience Management Revenue and Growth Rate (2013-2018)

7.5 India Customer Experience Management Revenue and Growth Rate (2013-2018)

7.6 Southeast Asia Customer Experience Management Revenue and Growth Rate (2013-2018)

8 South America Customer Experience Management Revenue by Countries

8.1 South America Customer Experience Management Revenue by Countries (2013-2018)

8.2 Brazil Customer Experience Management Revenue and Growth Rate (2013-2018)

8.3 Argentina Customer Experience Management Revenue and Growth Rate (2013-2018)

8.4 Colombia Customer Experience Management Revenue and Growth Rate (2013-2018)

9 Middle East and Africa Revenue Customer Experience Management by Countries

9.1 Middle East and Africa Customer Experience Management Revenue by Countries (2013-2018)

9.2 Saudi Arabia Customer Experience Management Revenue and Growth Rate (2013-2018)

9.3 UAE Customer Experience Management Revenue and Growth Rate (2013-2018)

9.4 Egypt Customer Experience Management Revenue and Growth Rate (2013-2018)

9.5 Nigeria Customer Experience Management Revenue and Growth Rate (2013-2018)

9.6 South Africa Customer Experience Management Revenue and Growth Rate (2013-2018)

10 Global Customer Experience Management Market Segment by Type

10.1 Global Customer Experience Management Revenue and Market Share by Type (2013-2018)

10.2 Global Customer Experience Management Market Forecast by Type (2018-2023)

10.3 Company Website Revenue Growth Rate (2013-2023)

10.4 Branch/Store Revenue Growth Rate (2013-2023)

10.5 Web Revenue Growth Rate (2013-2023)

10.6 Call Center Revenue Growth Rate (2013-2023)

10.7 Mobile Revenue Growth Rate (2013-2023)

10.8 Social Media Revenue Growth Rate (2013-2023)

10.9 Email Revenue Growth Rate (2013-2023)

10.10 Others Revenue Growth Rate (2013-2023)

11 Global Customer Experience Management Market Segment by Application

11.1 Global Customer Experience Management Revenue Market Share by Application (2013-2018)

11.2 Customer Experience Management Market Forecast by Application (2018-2023)

11.3 IT Communication Service Providers Revenue Growth (2013-2018)

11.4 Telecommunication Service Providers Revenue Growth (2013-2018)

11.5 Banking, Financial Services, and Insurance (BFSI) Revenue Growth (2013-2018)

11.6 Consumer Goods & Retail Revenue Growth (2013-2018)

11.7 Healthcare Revenue Growth (2013-2018)

11.8 Automotive & Transportation Revenue Growth (2013-2018)

11.9 Others Revenue Growth (2013-2018)

12 Global Customer Experience Management Market Size Forecast (2018-2023)

12.1 Global Customer Experience Management Market Size Forecast (2018-2023)

12.2 Global Customer Experience Management Market Forecast by Regions (2018-2023)

12.3 North America Customer Experience Management Revenue Market Forecast (2018-2023)

12.4 Europe Customer Experience Management Revenue Market Forecast (2018-2023)

12.5 Asia-Pacific Customer Experience Management Revenue Market Forecast (2018-2023)

12.6 South America Customer Experience Management Revenue Market Forecast (2018-2023)

12.7 Middle East and Africa Customer Experience Management Revenue Market Forecast (2018-2023)

13 Research Findings and Conclusion

14 Appendix

14.1 Methodology

14.2 Data Source

List of Tables and Figures



Figure Customer Experience Management Picture

Table Product Specifications of Customer Experience Management

Table Global Customer Experience Management and Revenue (Million USD) Market Split by Product Type

Figure Global Customer Experience Management Revenue Market Share by Types in 2017

Figure Company Website Picture

Figure Branch/Store Picture

Figure Web Picture

Figure Call Center Picture

Figure Mobile Picture

Figure Social Media Picture

Figure Email Picture

Figure Others Picture

Table Global Customer Experience Management Revenue (Million USD) by Application (2013-2023)

Figure Customer Experience Management Revenue Market Share by Applications in 2017

Figure IT Communication Service Providers Picture

Figure Telecommunication Service Providers Picture

Figure Banking, Financial Services, and Insurance (BFSI) Picture

Figure Consumer Goods & Retail Picture

Figure Healthcare Picture

Figure Automotive & Transportation Picture

Figure Others Picture

Table Global Market Customer Experience Management Revenue (Million USD) Comparison by Regions 2013-2023

Figure North America Customer Experience Management Revenue (Million USD) and Growth Rate (2013-2023)

Figure Europe Customer Experience Management Revenue (Million USD) and Growth Rate (2013-2023)

Figure Asia-Pacific Customer Experience Management Revenue (Million USD) and Growth Rate (2013-2023)

Figure South America Customer Experience Management Revenue (Million USD) and Growth Rate (2013-2023)

Figure Middle East and Africa Customer Experience Management Revenue (Million USD) and Growth Rate (2013-2023)

Figure Global Customer Experience Management Revenue (Million USD) and Growth Rate (2013-2023)

Table Adobe Systems Basic Information, Manufacturing Base and Competitors

Table Adobe Systems Customer Experience Management Type and Applications

Table Adobe Systems Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

Table Oracle Basic Information, Manufacturing Base and Competitors

Table Oracle Customer Experience Management Type and Applications

Table Oracle Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

Table IBM Basic Information, Manufacturing Base and Competitors

Table IBM Customer Experience Management Type and Applications

Table IBM Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

Table Avaya Basic Information, Manufacturing Base and Competitors

Table Avaya Customer Experience Management Type and Applications

Table Avaya Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

Table Nice Systems Basic Information, Manufacturing Base and Competitors

Table Nice Systems Customer Experience Management Type and Applications

Table Nice Systems Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

Table Nokia Basic Information, Manufacturing Base and Competitors

Table Nokia Customer Experience Management Type and Applications

Table Nokia Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

Table Opentext Basic Information, Manufacturing Base and Competitors

Table Opentext Customer Experience Management Type and Applications

Table Opentext Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

Table Tech Mahindra Basic Information, Manufacturing Base and Competitors

Table Tech Mahindra Customer Experience Management Type and Applications

Table Tech Mahindra Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

Table Verint Systems Basic Information, Manufacturing Base and Competitors

Table Verint Systems Customer Experience Management Type and Applications

Table Verint Systems Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

Table Maritzcx Basic Information, Manufacturing Base and Competitors

Table Maritzcx Customer Experience Management Type and Applications

Table Maritzcx Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

Table Medallia Basic Information, Manufacturing Base and Competitors

Table Medallia Customer Experience Management Type and Applications

Table Medallia Customer Experience Management Revenue, Gross Margin and Market Share (2016-2017)

Table Global Customer Experience Management Revenue (Million USD) by Players (2013-2018)

Table Global Customer Experience Management Revenue Share by Players (2013-2018)

Figure Global Customer Experience Management Revenue Share by Players in 2016

Figure Global Customer Experience Management Revenue Share by Players in 2017

Figure Global Top 5 Players Customer Experience Management Revenue Market Share in 2017

Figure Global Top 10 Players Customer Experience Management Revenue Market Share in 2017

Figure Global Customer Experience Management Revenue (Million USD) and Growth Rate (%) (2013-2018)

Table Global Customer Experience Management Revenue (Million USD) by Regions (2013-2018)

Table Global Customer Experience Management Revenue Market Share by Regions (2013-2018)

Figure Global Customer Experience Management Revenue Market Share by Regions (2013-2018)

Figure Global Customer Experience Management Revenue Market Share by Regions in 2017

Figure North America Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Europe Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Asia-Pacific Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure South America Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Middle East and Africa Customer Experience Management Revenue and Growth Rate (2013-2018)

Table North America Customer Experience Management Revenue by Countries (2013-2018)

Table North America Customer Experience Management Revenue Market Share by Countries (2013-2018)

Figure North America Customer Experience Management Revenue Market Share by Countries (2013-2018)

Figure North America Customer Experience Management Revenue Market Share by Countries in 2017

Figure USA Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Canada Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Mexico Customer Experience Management Revenue and Growth Rate (2013-2018)

Table Europe Customer Experience Management Revenue (Million USD) by Countries (2013-2018)

Figure Europe Customer Experience Management Revenue Market Share by Countries (2013-2018)

Figure Europe Customer Experience Management Revenue Market Share by Countries in 2017

Figure Germany Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure UK Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure France Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Russia Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Italy Customer Experience Management Revenue and Growth Rate (2013-2018)

Table Asia-Pacific Customer Experience Management Revenue (Million USD) by Countries (2013-2018)

Figure Asia-Pacific Customer Experience Management Revenue Market Share by Countries (2013-2018)

Figure Asia-Pacific Customer Experience Management Revenue Market Share by Countries in 2017

Figure China Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Japan Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Korea Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure India Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Southeast Asia Customer Experience Management Revenue and Growth Rate (2013-2018)

Table South America Customer Experience Management Revenue by Countries (2013-2018)

Table South America Customer Experience Management Revenue Market Share by Countries (2013-2018)

Figure South America Customer Experience Management Revenue Market Share by Countries (2013-2018)

Figure South America Customer Experience Management Revenue Market Share by Countries in 2017

Figure Brazil Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Argentina Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Colombia Customer Experience Management Revenue and Growth Rate (2013-2018)

Table Middle East and Africa Customer Experience Management Revenue (Million USD) by Countries (2013-2018)

Table Middle East and Africa Customer Experience Management Revenue Market Share by Countries (2013-2018)

Figure Middle East and Africa Customer Experience Management Revenue Market Share by Countries (2013-2018)

Figure Middle East and Africa Customer Experience Management Revenue Market Share by Countries in 2017

Figure Saudi Arabia Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure UAE Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Egypt Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure Nigeria Customer Experience Management Revenue and Growth Rate (2013-2018)

Figure South Africa Customer Experience Management Revenue and Growth Rate (2013-2018)

Table Global Customer Experience Management Revenue (Million USD) by Type (2013-2018)

Table Global Customer Experience Management Revenue Share by Type (2013-2018)

Figure Global Customer Experience Management Revenue Share by Type (2013-2018)

Figure Global Customer Experience Management Revenue Share by Type in 2017

Table Global Customer Experience Management Revenue Forecast by Type (2018-2023)

Figure Global Customer Experience Management Market Share Forecast by Type (2018-2023)

Figure Global Company Website Revenue Growth Rate (2013-2018)

Figure Global Branch/Store Revenue Growth Rate (2013-2018)

Figure Global Web Revenue Growth Rate (2013-2018)

Figure Global Call Center Revenue Growth Rate (2013-2018)

Figure Global Mobile Revenue Growth Rate (2013-2018)

Figure Global Social Media Revenue Growth Rate (2013-2018)

Figure Global Email Revenue Growth Rate (2013-2018)

Figure Global Others Revenue Growth Rate (2013-2018)

Table Global Customer Experience Management Revenue by Application (2013-2018)

Table Global Customer Experience Management Revenue Share by Application (2013-2018)

Figure Global Customer Experience Management Revenue Share by Application (2013-2018)

Figure Global Customer Experience Management Revenue Share by Application in 2017

Table Global Customer Experience Management Revenue Forecast by Application (2018-2023)

Figure Global Customer Experience Management Market Share Forecast by Application (2018-2023)

Figure Global IT Communication Service Providers Revenue Growth Rate (2013-2018)

Figure Global Telecommunication Service Providers Revenue Growth Rate (2013-2018)

Figure Global Banking, Financial Services, and Insurance (BFSI) Revenue Growth Rate (2013-2018)

Figure Global Consumer Goods & Retail Revenue Growth Rate (2013-2018)

Figure Global Healthcare Revenue Growth Rate (2013-2018)

Figure Global Automotive & Transportation Revenue Growth Rate (2013-2018)

Figure Global Others Revenue Growth Rate (2013-2018)

Figure Global Customer Experience Management Revenue (Million USD) and Growth Rate Forecast (2018 -2023)

Table Global Customer Experience Management Revenue (Million USD) Forecast by Regions (2018-2023)

Figure Global Customer Experience Management Revenue Market Share Forecast by Regions (2018-2023)

Figure North America Customer Experience Management Revenue Market Forecast (2018-2023)

Figure Europe Customer Experience Management Revenue Market Forecast (2018-2023)

Figure Asia-Pacific Customer Experience Management Revenue Market Forecast (2018-2023)

Figure South America Customer Experience Management Revenue Market Forecast (2018-2023)

Figure Middle East and Africa Customer Experience Management Revenue Market Forecast (2018-2023)

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