Global Interactive Voice Response Systems Market 2019 by Company, Regions, Type and Application, Forecast to 2024


Jul, 2019 | Report ID: 81981 | 117 | Services



Scope of the Report:

The global Interactive Voice Response Systems market is valued at million USD in 2018 and is expected to reach million USD by the end of 2024, growing at a CAGR of between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Interactive Voice Response Systems.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
This report studies the Interactive Voice Response Systems market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Interactive Voice Response Systems market by product type and applications/end industries.

Market Segment by Companies, this report covers

Cisco Systems
Avaya
NEC
Enghouse Interactive
SAP
Aspect
West
Voxeo
Altitude Software
Genesys International
Vocalcom
Convergys
Genesys

Market Segment by Regions, regional analysis covers

North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

On-premises
Cloud-based

Market Segment by Applications, can be divided into

Healthcare
Hospitality
Others

Frequently Asked Questions

The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.

Market is segmented on the basis:

  • By Type
  • By Application
  • By Region
  • By Country
  • By Manufacturer

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.

Table of Contents



1 Interactive Voice Response Systems Market Overview

1.1 Product Overview and Scope of Interactive Voice Response Systems

1.2 Classification of Interactive Voice Response Systems by Types

1.2.1 Global Interactive Voice Response Systems Revenue Comparison by Types (2019-2024)

1.2.2 Global Interactive Voice Response Systems Revenue Market Share by Types in 2018

1.2.3 On-premises

1.2.4 Cloud-based

1.3 Global Interactive Voice Response Systems Market by Application

1.3.1 Global Interactive Voice Response Systems Market Size and Market Share Comparison by Applications (2014-2024)

1.3.2 Healthcare

1.3.3 Hospitality

1.3.4 Others

1.4 Global Interactive Voice Response Systems Market by Regions

1.4.1 Global Interactive Voice Response Systems Market Size (Million USD) Comparison by Regions (2014-2024)

1.4.1 North America (USA, Canada and Mexico) Interactive Voice Response Systems Status and Prospect (2014-2024)

1.4.2 Europe (Germany, France, UK, Russia and Italy) Interactive Voice Response Systems Status and Prospect (2014-2024)

1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Interactive Voice Response Systems Status and Prospect (2014-2024)

1.4.4 South America (Brazil, Argentina, Colombia) Interactive Voice Response Systems Status and Prospect (2014-2024)

1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Interactive Voice Response Systems Status and Prospect (2014-2024)

1.5 Global Market Size of Interactive Voice Response Systems (2014-2024)

2 Manufacturers Profiles

2.1 Cisco Systems

2.1.1 Business Overview

2.1.2 Interactive Voice Response Systems Type and Applications

2.1.2.1 Product A

2.1.2.2 Product B

2.1.3 Cisco Systems Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

2.2 Avaya

2.2.1 Business Overview

2.2.2 Interactive Voice Response Systems Type and Applications

2.2.2.1 Product A

2.2.2.2 Product B

2.2.3 Avaya Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

2.3 NEC

2.3.1 Business Overview

2.3.2 Interactive Voice Response Systems Type and Applications

2.3.2.1 Product A

2.3.2.2 Product B

2.3.3 NEC Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

2.4 Enghouse Interactive

2.4.1 Business Overview

2.4.2 Interactive Voice Response Systems Type and Applications

2.4.2.1 Product A

2.4.2.2 Product B

2.4.3 Enghouse Interactive Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

2.5 SAP

2.5.1 Business Overview

2.5.2 Interactive Voice Response Systems Type and Applications

2.5.2.1 Product A

2.5.2.2 Product B

2.5.3 SAP Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

2.6 Aspect

2.6.1 Business Overview

2.6.2 Interactive Voice Response Systems Type and Applications

2.6.2.1 Product A

2.6.2.2 Product B

2.6.3 Aspect Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

2.7 West

2.7.1 Business Overview

2.7.2 Interactive Voice Response Systems Type and Applications

2.7.2.1 Product A

2.7.2.2 Product B

2.7.3 West Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

2.8 Voxeo

2.8.1 Business Overview

2.8.2 Interactive Voice Response Systems Type and Applications

2.8.2.1 Product A

2.8.2.2 Product B

2.8.3 Voxeo Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

2.9 Altitude Software

2.9.1 Business Overview

2.9.2 Interactive Voice Response Systems Type and Applications

2.9.2.1 Product A

2.9.2.2 Product B

2.9.3 Altitude Software Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

2.10 Genesys International

2.10.1 Business Overview

2.10.2 Interactive Voice Response Systems Type and Applications

2.10.2.1 Product A

2.10.2.2 Product B

2.10.3 Genesys International Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

2.11 Vocalcom

2.11.1 Business Overview

2.11.2 Interactive Voice Response Systems Type and Applications

2.11.2.1 Product A

2.11.2.2 Product B

2.11.3 Vocalcom Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

2.12 Convergys

2.12.1 Business Overview

2.12.2 Interactive Voice Response Systems Type and Applications

2.12.2.1 Product A

2.12.2.2 Product B

2.12.3 Convergys Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

2.13 Genesys

2.13.1 Business Overview

2.13.2 Interactive Voice Response Systems Type and Applications

2.13.2.1 Product A

2.13.2.2 Product B

2.13.3 Genesys Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

3 Global Interactive Voice Response Systems Market Competition, by Players

3.1 Global Interactive Voice Response Systems Revenue and Share by Players (2014-2019)

3.2 Market Concentration Rate

3.2.1 Top 5 Interactive Voice Response Systems Players Market Share

3.2.2 Top 10 Interactive Voice Response Systems Players Market Share

3.3 Market Competition Trend

4 Global Interactive Voice Response Systems Market Size by Regions

4.1 Global Interactive Voice Response Systems Revenue and Market Share by Regions

4.2 North America Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

4.3 Europe Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

4.4 Asia-Pacific Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

4.5 South America Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

4.6 Middle East and Africa Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

5 North America Interactive Voice Response Systems Revenue by Countries

5.1 North America Interactive Voice Response Systems Revenue by Countries (2014-2019)

5.2 USA Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

5.3 Canada Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

5.4 Mexico Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

6 Europe Interactive Voice Response Systems Revenue by Countries

6.1 Europe Interactive Voice Response Systems Revenue by Countries (2014-2019)

6.2 Germany Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

6.3 UK Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

6.4 France Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

6.5 Russia Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

6.6 Italy Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

7 Asia-Pacific Interactive Voice Response Systems Revenue by Countries

7.1 Asia-Pacific Interactive Voice Response Systems Revenue by Countries (2014-2019)

7.2 China Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

7.3 Japan Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

7.4 Korea Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

7.5 India Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

7.6 Southeast Asia Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

8 South America Interactive Voice Response Systems Revenue by Countries

8.1 South America Interactive Voice Response Systems Revenue by Countries (2014-2019)

8.2 Brazil Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

8.3 Argentina Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

8.4 Colombia Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

9 Middle East and Africa Revenue Interactive Voice Response Systems by Countries

9.1 Middle East and Africa Interactive Voice Response Systems Revenue by Countries (2014-2019)

9.2 Saudi Arabia Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

9.3 UAE Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

9.4 Egypt Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

9.5 Nigeria Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

9.6 South Africa Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

10 Global Interactive Voice Response Systems Market Segment by Type

10.1 Global Interactive Voice Response Systems Revenue and Market Share by Type (2014-2019)

10.2 Global Interactive Voice Response Systems Market Forecast by Type (2019-2024)

10.3 On-premises Revenue Growth Rate (2014-2024)

10.4 Cloud-based Revenue Growth Rate (2014-2024)

11 Global Interactive Voice Response Systems Market Segment by Application

11.1 Global Interactive Voice Response Systems Revenue Market Share by Application (2014-2019)

11.2 Interactive Voice Response Systems Market Forecast by Application (2019-2024)

11.3 Healthcare Revenue Growth (2014-2019)

11.4 Hospitality Revenue Growth (2014-2019)

11.5 Others Revenue Growth (2014-2019)

12 Global Interactive Voice Response Systems Market Size Forecast (2019-2024)

12.1 Global Interactive Voice Response Systems Market Size Forecast (2019-2024)

12.2 Global Interactive Voice Response Systems Market Forecast by Regions (2019-2024)

12.3 North America Interactive Voice Response Systems Revenue Market Forecast (2019-2024)

12.4 Europe Interactive Voice Response Systems Revenue Market Forecast (2019-2024)

12.5 Asia-Pacific Interactive Voice Response Systems Revenue Market Forecast (2019-2024)

12.6 South America Interactive Voice Response Systems Revenue Market Forecast (2019-2024)

12.7 Middle East and Africa Interactive Voice Response Systems Revenue Market Forecast (2019-2024)

13 Research Findings and Conclusion

14 Appendix

14.1 Methodology

14.2 Data Source

List of Tables and Figures



Figure Interactive Voice Response Systems Picture

Table Product Specifications of Interactive Voice Response Systems

Table Global Interactive Voice Response Systems and Revenue (Million USD) Market Split by Product Type

Figure Global Interactive Voice Response Systems Revenue Market Share by Types in 2018

Figure On-premises Picture

Figure Cloud-based Picture

Table Global Interactive Voice Response Systems Revenue (Million USD) by Application (2014-2024)

Figure Interactive Voice Response Systems Revenue Market Share by Applications in 2018

Figure Healthcare Picture

Figure Hospitality Picture

Figure Others Picture

Table Global Market Interactive Voice Response Systems Revenue (Million USD) Comparison by Regions 2014-2024

Figure North America Interactive Voice Response Systems Revenue (Million USD) and Growth Rate (2014-2024)

Figure Europe Interactive Voice Response Systems Revenue (Million USD) and Growth Rate (2014-2024)

Figure Asia-Pacific Interactive Voice Response Systems Revenue (Million USD) and Growth Rate (2014-2024)

Figure South America Interactive Voice Response Systems Revenue (Million USD) and Growth Rate (2014-2024)

Figure Middle East and Africa Interactive Voice Response Systems Revenue (Million USD) and Growth Rate (2014-2024)

Figure Global Interactive Voice Response Systems Revenue (Million USD) and Growth Rate (2014-2024)

Table Cisco Systems Basic Information, Manufacturing Base and Competitors

Table Cisco Systems Interactive Voice Response Systems Type and Applications

Table Cisco Systems Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

Table Avaya Basic Information, Manufacturing Base and Competitors

Table Avaya Interactive Voice Response Systems Type and Applications

Table Avaya Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

Table NEC Basic Information, Manufacturing Base and Competitors

Table NEC Interactive Voice Response Systems Type and Applications

Table NEC Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

Table Enghouse Interactive Basic Information, Manufacturing Base and Competitors

Table Enghouse Interactive Interactive Voice Response Systems Type and Applications

Table Enghouse Interactive Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

Table SAP Basic Information, Manufacturing Base and Competitors

Table SAP Interactive Voice Response Systems Type and Applications

Table SAP Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

Table Aspect Basic Information, Manufacturing Base and Competitors

Table Aspect Interactive Voice Response Systems Type and Applications

Table Aspect Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

Table West Basic Information, Manufacturing Base and Competitors

Table West Interactive Voice Response Systems Type and Applications

Table West Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

Table Voxeo Basic Information, Manufacturing Base and Competitors

Table Voxeo Interactive Voice Response Systems Type and Applications

Table Voxeo Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

Table Altitude Software Basic Information, Manufacturing Base and Competitors

Table Altitude Software Interactive Voice Response Systems Type and Applications

Table Altitude Software Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

Table Genesys International Basic Information, Manufacturing Base and Competitors

Table Genesys International Interactive Voice Response Systems Type and Applications

Table Genesys International Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

Table Vocalcom Basic Information, Manufacturing Base and Competitors

Table Vocalcom Interactive Voice Response Systems Type and Applications

Table Vocalcom Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

Table Convergys Basic Information, Manufacturing Base and Competitors

Table Convergys Interactive Voice Response Systems Type and Applications

Table Convergys Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

Table Genesys Basic Information, Manufacturing Base and Competitors

Table Genesys Interactive Voice Response Systems Type and Applications

Table Genesys Interactive Voice Response Systems Revenue, Gross Margin and Market Share (2017-2018)

Table Global Interactive Voice Response Systems Revenue (Million USD) by Players (2014-2019)

Table Global Interactive Voice Response Systems Revenue Share by Players (2014-2019)

Figure Global Interactive Voice Response Systems Revenue Share by Players in 2017

Figure Global Interactive Voice Response Systems Revenue Share by Players in 2018

Figure Global Top 5 Players Interactive Voice Response Systems Revenue Market Share in 2018

Figure Global Top 10 Players Interactive Voice Response Systems Revenue Market Share in 2018

Figure Global Interactive Voice Response Systems Revenue (Million USD) and Growth Rate (%) (2014-2019)

Table Global Interactive Voice Response Systems Revenue (Million USD) by Regions (2014-2019)

Table Global Interactive Voice Response Systems Revenue Market Share by Regions (2014-2019)

Figure Global Interactive Voice Response Systems Revenue Market Share by Regions (2014-2019)

Figure Global Interactive Voice Response Systems Revenue Market Share by Regions in 2018

Figure North America Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Europe Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Asia-Pacific Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure South America Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Middle East and Africa Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Table North America Interactive Voice Response Systems Revenue by Countries (2014-2019)

Table North America Interactive Voice Response Systems Revenue Market Share by Countries (2014-2019)

Figure North America Interactive Voice Response Systems Revenue Market Share by Countries (2014-2019)

Figure North America Interactive Voice Response Systems Revenue Market Share by Countries in 2018

Figure USA Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Canada Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Mexico Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Table Europe Interactive Voice Response Systems Revenue (Million USD) by Countries (2014-2019)

Figure Europe Interactive Voice Response Systems Revenue Market Share by Countries (2014-2019)

Figure Europe Interactive Voice Response Systems Revenue Market Share by Countries in 2018

Figure Germany Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure UK Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure France Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Russia Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Italy Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Table Asia-Pacific Interactive Voice Response Systems Revenue (Million USD) by Countries (2014-2019)

Figure Asia-Pacific Interactive Voice Response Systems Revenue Market Share by Countries (2014-2019)

Figure Asia-Pacific Interactive Voice Response Systems Revenue Market Share by Countries in 2018

Figure China Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Japan Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Korea Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure India Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Southeast Asia Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Table South America Interactive Voice Response Systems Revenue by Countries (2014-2019)

Table South America Interactive Voice Response Systems Revenue Market Share by Countries (2014-2019)

Figure South America Interactive Voice Response Systems Revenue Market Share by Countries (2014-2019)

Figure South America Interactive Voice Response Systems Revenue Market Share by Countries in 2018

Figure Brazil Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Argentina Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Colombia Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Table Middle East and Africa Interactive Voice Response Systems Revenue (Million USD) by Countries (2014-2019)

Table Middle East and Africa Interactive Voice Response Systems Revenue Market Share by Countries (2014-2019)

Figure Middle East and Africa Interactive Voice Response Systems Revenue Market Share by Countries (2014-2019)

Figure Middle East and Africa Interactive Voice Response Systems Revenue Market Share by Countries in 2018

Figure Saudi Arabia Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure UAE Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Egypt Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure Nigeria Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Figure South Africa Interactive Voice Response Systems Revenue and Growth Rate (2014-2019)

Table Global Interactive Voice Response Systems Revenue (Million USD) by Type (2014-2019)

Table Global Interactive Voice Response Systems Revenue Share by Type (2014-2019)

Figure Global Interactive Voice Response Systems Revenue Share by Type (2014-2019)

Figure Global Interactive Voice Response Systems Revenue Share by Type in 2019

Table Global Interactive Voice Response Systems Revenue Forecast by Type (2019-2024)

Figure Global Interactive Voice Response Systems Market Share Forecast by Type (2019-2024)

Figure Global On-premises Revenue Growth Rate (2014-2019)

Figure Global Cloud-based Revenue Growth Rate (2014-2019)

Table Global Interactive Voice Response Systems Revenue by Application (2014-2019)

Table Global Interactive Voice Response Systems Revenue Share by Application (2014-2019)

Figure Global Interactive Voice Response Systems Revenue Share by Application (2014-2019)

Figure Global Interactive Voice Response Systems Revenue Share by Application in 2019

Table Global Interactive Voice Response Systems Revenue Forecast by Application (2019-2024)

Figure Global Interactive Voice Response Systems Market Share Forecast by Application (2019-2024)

Figure Global Healthcare Revenue Growth Rate (2014-2019)

Figure Global Hospitality Revenue Growth Rate (2014-2019)

Figure Global Others Revenue Growth Rate (2014-2019)

Figure Global Interactive Voice Response Systems Revenue (Million USD) and Growth Rate Forecast (2019-2024)

Table Global Interactive Voice Response Systems Revenue (Million USD) Forecast by Regions (2019-2024)

Figure Global Interactive Voice Response Systems Revenue Market Share Forecast by Regions (2019-2024)

Figure North America Interactive Voice Response Systems Revenue Market Forecast (2019-2024)

Figure Europe Interactive Voice Response Systems Revenue Market Forecast (2019-2024)

Figure Asia-Pacific Interactive Voice Response Systems Revenue Market Forecast (2019-2024)

Figure South America Interactive Voice Response Systems Revenue Market Forecast (2019-2024)

Figure Middle East and Africa Interactive Voice Response Systems Revenue Market Forecast (2019-2024)

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