Live Chat Software Market

Global Live Chat Software Market 2019 by Company, Regions, Type and Application, Forecast to 2024

Sep, 2019 | Report ID: 98448 | 139 | Services


Scope of the Report:
The global Live Chat Software market is valued at million USD in 2018 and is expected to reach million USD by the end of 2024, growing at a CAGR of between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Live Chat Software.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
This report studies the Live Chat Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Live Chat Software market by product type and applications/end industries.

Market Segment by Companies, this report covers
LivePerson
Zendesk
LogMeIn
LiveChat
SnapEngage
Comm100
Freshdesk
Intercom
JivoSite
Kayako
LiveZilla
Olark
Provide Support
PureChat
UserLike
Velaro
Woopra

Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers
Cloud
On-premises

Market Segment by Applications, can be divided into
Retail and e-commerce
Travel and hospitality
IT and consulting
Telecommunication
Pharmaceutical

Frequently Asked Questions

The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.

Market is segmented on the basis:

  • By Type
  • By Application
  • By Region
  • By Country
  • By Manufacturer

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.

Table of Contents



1 Live Chat Software Market Overview

1.1 Product Overview and Scope of Live Chat Software

1.2 Classification of Live Chat Software by Types

1.2.1 Global Live Chat Software Revenue Comparison by Types (2019-2024)

1.2.2 Global Live Chat Software Revenue Market Share by Types in 2018

1.2.3 Cloud

1.2.4 On-premises

1.3 Global Live Chat Software Market by Application

1.3.1 Global Live Chat Software Market Size and Market Share Comparison by Applications (2014-2024)

1.3.2 Retail and e-commerce

1.3.3 Travel and hospitality

1.3.4 IT and consulting

1.3.5 Telecommunication

1.3.6 Pharmaceutical

1.4 Global Live Chat Software Market by Regions

1.4.1 Global Live Chat Software Market Size (Million USD) Comparison by Regions (2014-2024)

1.4.1 North America (USA, Canada and Mexico) Live Chat Software Status and Prospect (2014-2024)

1.4.2 Europe (Germany, France, UK, Russia and Italy) Live Chat Software Status and Prospect (2014-2024)

1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Live Chat Software Status and Prospect (2014-2024)

1.4.4 South America (Brazil, Argentina, Colombia) Live Chat Software Status and Prospect (2014-2024)

1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Live Chat Software Status and Prospect (2014-2024)

1.5 Global Market Size of Live Chat Software (2014-2024)

2 Manufacturers Profiles

2.1 LivePerson

2.1.1 Business Overview

2.1.2 Live Chat Software Type and Applications

2.1.2.1 Product A

2.1.2.2 Product B

2.1.3 LivePerson Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.2 Zendesk

2.2.1 Business Overview

2.2.2 Live Chat Software Type and Applications

2.2.2.1 Product A

2.2.2.2 Product B

2.2.3 Zendesk Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.3 LogMeIn

2.3.1 Business Overview

2.3.2 Live Chat Software Type and Applications

2.3.2.1 Product A

2.3.2.2 Product B

2.3.3 LogMeIn Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.4 LiveChat

2.4.1 Business Overview

2.4.2 Live Chat Software Type and Applications

2.4.2.1 Product A

2.4.2.2 Product B

2.4.3 LiveChat Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.5 SnapEngage

2.5.1 Business Overview

2.5.2 Live Chat Software Type and Applications

2.5.2.1 Product A

2.5.2.2 Product B

2.5.3 SnapEngage Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.6 Comm100

2.6.1 Business Overview

2.6.2 Live Chat Software Type and Applications

2.6.2.1 Product A

2.6.2.2 Product B

2.6.3 Comm100 Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.7 Freshdesk

2.7.1 Business Overview

2.7.2 Live Chat Software Type and Applications

2.7.2.1 Product A

2.7.2.2 Product B

2.7.3 Freshdesk Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.8 Intercom

2.8.1 Business Overview

2.8.2 Live Chat Software Type and Applications

2.8.2.1 Product A

2.8.2.2 Product B

2.8.3 Intercom Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.9 JivoSite

2.9.1 Business Overview

2.9.2 Live Chat Software Type and Applications

2.9.2.1 Product A

2.9.2.2 Product B

2.9.3 JivoSite Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.10 Kayako

2.10.1 Business Overview

2.10.2 Live Chat Software Type and Applications

2.10.2.1 Product A

2.10.2.2 Product B

2.10.3 Kayako Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.11 LiveZilla

2.11.1 Business Overview

2.11.2 Live Chat Software Type and Applications

2.11.2.1 Product A

2.11.2.2 Product B

2.11.3 LiveZilla Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.12 Olark

2.12.1 Business Overview

2.12.2 Live Chat Software Type and Applications

2.12.2.1 Product A

2.12.2.2 Product B

2.12.3 Olark Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.13 Provide Support

2.13.1 Business Overview

2.13.2 Live Chat Software Type and Applications

2.13.2.1 Product A

2.13.2.2 Product B

2.13.3 Provide Support Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.14 PureChat

2.14.1 Business Overview

2.14.2 Live Chat Software Type and Applications

2.14.2.1 Product A

2.14.2.2 Product B

2.14.3 PureChat Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.15 UserLike

2.15.1 Business Overview

2.15.2 Live Chat Software Type and Applications

2.15.2.1 Product A

2.15.2.2 Product B

2.15.3 UserLike Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.16 Velaro

2.16.1 Business Overview

2.16.2 Live Chat Software Type and Applications

2.16.2.1 Product A

2.16.2.2 Product B

2.16.3 Velaro Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

2.17 Woopra

2.17.1 Business Overview

2.17.2 Live Chat Software Type and Applications

2.17.2.1 Product A

2.17.2.2 Product B

2.17.3 Woopra Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

3 Global Live Chat Software Market Competition, by Players

3.1 Global Live Chat Software Revenue and Share by Players (2014-2019)

3.2 Market Concentration Rate

3.2.1 Top 5 Live Chat Software Players Market Share

3.2.2 Top 10 Live Chat Software Players Market Share

3.3 Market Competition Trend

4 Global Live Chat Software Market Size by Regions

4.1 Global Live Chat Software Revenue and Market Share by Regions

4.2 North America Live Chat Software Revenue and Growth Rate (2014-2019)

4.3 Europe Live Chat Software Revenue and Growth Rate (2014-2019)

4.4 Asia-Pacific Live Chat Software Revenue and Growth Rate (2014-2019)

4.5 South America Live Chat Software Revenue and Growth Rate (2014-2019)

4.6 Middle East and Africa Live Chat Software Revenue and Growth Rate (2014-2019)

5 North America Live Chat Software Revenue by Countries

5.1 North America Live Chat Software Revenue by Countries (2014-2019)

5.2 USA Live Chat Software Revenue and Growth Rate (2014-2019)

5.3 Canada Live Chat Software Revenue and Growth Rate (2014-2019)

5.4 Mexico Live Chat Software Revenue and Growth Rate (2014-2019)

6 Europe Live Chat Software Revenue by Countries

6.1 Europe Live Chat Software Revenue by Countries (2014-2019)

6.2 Germany Live Chat Software Revenue and Growth Rate (2014-2019)

6.3 UK Live Chat Software Revenue and Growth Rate (2014-2019)

6.4 France Live Chat Software Revenue and Growth Rate (2014-2019)

6.5 Russia Live Chat Software Revenue and Growth Rate (2014-2019)

6.6 Italy Live Chat Software Revenue and Growth Rate (2014-2019)

7 Asia-Pacific Live Chat Software Revenue by Countries

7.1 Asia-Pacific Live Chat Software Revenue by Countries (2014-2019)

7.2 China Live Chat Software Revenue and Growth Rate (2014-2019)

7.3 Japan Live Chat Software Revenue and Growth Rate (2014-2019)

7.4 Korea Live Chat Software Revenue and Growth Rate (2014-2019)

7.5 India Live Chat Software Revenue and Growth Rate (2014-2019)

7.6 Southeast Asia Live Chat Software Revenue and Growth Rate (2014-2019)

8 South America Live Chat Software Revenue by Countries

8.1 South America Live Chat Software Revenue by Countries (2014-2019)

8.2 Brazil Live Chat Software Revenue and Growth Rate (2014-2019)

8.3 Argentina Live Chat Software Revenue and Growth Rate (2014-2019)

8.4 Colombia Live Chat Software Revenue and Growth Rate (2014-2019)

9 Middle East and Africa Revenue Live Chat Software by Countries

9.1 Middle East and Africa Live Chat Software Revenue by Countries (2014-2019)

9.2 Saudi Arabia Live Chat Software Revenue and Growth Rate (2014-2019)

9.3 UAE Live Chat Software Revenue and Growth Rate (2014-2019)

9.4 Egypt Live Chat Software Revenue and Growth Rate (2014-2019)

9.5 Nigeria Live Chat Software Revenue and Growth Rate (2014-2019)

9.6 South Africa Live Chat Software Revenue and Growth Rate (2014-2019)

10 Global Live Chat Software Market Segment by Type

10.1 Global Live Chat Software Revenue and Market Share by Type (2014-2019)

10.2 Global Live Chat Software Market Forecast by Type (2019-2024)

10.3 Cloud Revenue Growth Rate (2014-2024)

10.4 On-premises Revenue Growth Rate (2014-2024)

11 Global Live Chat Software Market Segment by Application

11.1 Global Live Chat Software Revenue Market Share by Application (2014-2019)

11.2 Live Chat Software Market Forecast by Application (2019-2024)

11.3 Retail and e-commerce Revenue Growth (2014-2019)

11.4 Travel and hospitality Revenue Growth (2014-2019)

11.5 IT and consulting Revenue Growth (2014-2019)

11.6 Telecommunication Revenue Growth (2014-2019)

11.7 Pharmaceutical Revenue Growth (2014-2019)

12 Global Live Chat Software Market Size Forecast (2019-2024)

12.1 Global Live Chat Software Market Size Forecast (2019-2024)

12.2 Global Live Chat Software Market Forecast by Regions (2019-2024)

12.3 North America Live Chat Software Revenue Market Forecast (2019-2024)

12.4 Europe Live Chat Software Revenue Market Forecast (2019-2024)

12.5 Asia-Pacific Live Chat Software Revenue Market Forecast (2019-2024)

12.6 South America Live Chat Software Revenue Market Forecast (2019-2024)

12.7 Middle East and Africa Live Chat Software Revenue Market Forecast (2019-2024)

13 Research Findings and Conclusion

14 Appendix

14.1 Methodology

14.2 Data Source

List of Tables and Figures



Figure Live Chat Software Picture

Table Product Specifications of Live Chat Software

Table Global Live Chat Software and Revenue (Million USD) Market Split by Product Type

Figure Global Live Chat Software Revenue Market Share by Types in 2018

Figure Cloud Picture

Figure On-premises Picture

Table Global Live Chat Software Revenue (Million USD) by Application (2014-2024)

Figure Live Chat Software Revenue Market Share by Applications in 2018

Figure Retail and e-commerce Picture

Figure Travel and hospitality Picture

Figure IT and consulting Picture

Figure Telecommunication Picture

Figure Pharmaceutical Picture

Table Global Market Live Chat Software Revenue (Million USD) Comparison by Regions 2014-2024

Figure North America Live Chat Software Revenue (Million USD) and Growth Rate (2014-2024)

Figure Europe Live Chat Software Revenue (Million USD) and Growth Rate (2014-2024)

Figure Asia-Pacific Live Chat Software Revenue (Million USD) and Growth Rate (2014-2024)

Figure South America Live Chat Software Revenue (Million USD) and Growth Rate (2014-2024)

Figure Middle East and Africa Live Chat Software Revenue (Million USD) and Growth Rate (2014-2024)

Figure Global Live Chat Software Revenue (Million USD) and Growth Rate (2014-2024)

Table LivePerson Basic Information, Manufacturing Base and Competitors

Table LivePerson Live Chat Software Type and Applications

Table LivePerson Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table Zendesk Basic Information, Manufacturing Base and Competitors

Table Zendesk Live Chat Software Type and Applications

Table Zendesk Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table LogMeIn Basic Information, Manufacturing Base and Competitors

Table LogMeIn Live Chat Software Type and Applications

Table LogMeIn Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table LiveChat Basic Information, Manufacturing Base and Competitors

Table LiveChat Live Chat Software Type and Applications

Table LiveChat Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table SnapEngage Basic Information, Manufacturing Base and Competitors

Table SnapEngage Live Chat Software Type and Applications

Table SnapEngage Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table Comm100 Basic Information, Manufacturing Base and Competitors

Table Comm100 Live Chat Software Type and Applications

Table Comm100 Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table Freshdesk Basic Information, Manufacturing Base and Competitors

Table Freshdesk Live Chat Software Type and Applications

Table Freshdesk Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table Intercom Basic Information, Manufacturing Base and Competitors

Table Intercom Live Chat Software Type and Applications

Table Intercom Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table JivoSite Basic Information, Manufacturing Base and Competitors

Table JivoSite Live Chat Software Type and Applications

Table JivoSite Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table Kayako Basic Information, Manufacturing Base and Competitors

Table Kayako Live Chat Software Type and Applications

Table Kayako Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table LiveZilla Basic Information, Manufacturing Base and Competitors

Table LiveZilla Live Chat Software Type and Applications

Table LiveZilla Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table Olark Basic Information, Manufacturing Base and Competitors

Table Olark Live Chat Software Type and Applications

Table Olark Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table Provide Support Basic Information, Manufacturing Base and Competitors

Table Provide Support Live Chat Software Type and Applications

Table Provide Support Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table PureChat Basic Information, Manufacturing Base and Competitors

Table PureChat Live Chat Software Type and Applications

Table PureChat Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table UserLike Basic Information, Manufacturing Base and Competitors

Table UserLike Live Chat Software Type and Applications

Table UserLike Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table Velaro Basic Information, Manufacturing Base and Competitors

Table Velaro Live Chat Software Type and Applications

Table Velaro Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table Woopra Basic Information, Manufacturing Base and Competitors

Table Woopra Live Chat Software Type and Applications

Table Woopra Live Chat Software Revenue, Gross Margin and Market Share (2017-2018)

Table Global Live Chat Software Revenue (Million USD) by Players (2014-2019)

Table Global Live Chat Software Revenue Share by Players (2014-2019)

Figure Global Live Chat Software Revenue Share by Players in 2017

Figure Global Live Chat Software Revenue Share by Players in 2018

Figure Global Top 5 Players Live Chat Software Revenue Market Share in 2018

Figure Global Top 10 Players Live Chat Software Revenue Market Share in 2018

Figure Global Live Chat Software Revenue (Million USD) and Growth Rate (%) (2014-2019)

Table Global Live Chat Software Revenue (Million USD) by Regions (2014-2019)

Table Global Live Chat Software Revenue Market Share by Regions (2014-2019)

Figure Global Live Chat Software Revenue Market Share by Regions (2014-2019)

Figure Global Live Chat Software Revenue Market Share by Regions in 2018

Figure North America Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Europe Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Asia-Pacific Live Chat Software Revenue and Growth Rate (2014-2019)

Figure South America Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Middle East and Africa Live Chat Software Revenue and Growth Rate (2014-2019)

Table North America Live Chat Software Revenue by Countries (2014-2019)

Table North America Live Chat Software Revenue Market Share by Countries (2014-2019)

Figure North America Live Chat Software Revenue Market Share by Countries (2014-2019)

Figure North America Live Chat Software Revenue Market Share by Countries in 2018

Figure USA Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Canada Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Mexico Live Chat Software Revenue and Growth Rate (2014-2019)

Table Europe Live Chat Software Revenue (Million USD) by Countries (2014-2019)

Figure Europe Live Chat Software Revenue Market Share by Countries (2014-2019)

Figure Europe Live Chat Software Revenue Market Share by Countries in 2018

Figure Germany Live Chat Software Revenue and Growth Rate (2014-2019)

Figure UK Live Chat Software Revenue and Growth Rate (2014-2019)

Figure France Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Russia Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Italy Live Chat Software Revenue and Growth Rate (2014-2019)

Table Asia-Pacific Live Chat Software Revenue (Million USD) by Countries (2014-2019)

Figure Asia-Pacific Live Chat Software Revenue Market Share by Countries (2014-2019)

Figure Asia-Pacific Live Chat Software Revenue Market Share by Countries in 2018

Figure China Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Japan Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Korea Live Chat Software Revenue and Growth Rate (2014-2019)

Figure India Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Southeast Asia Live Chat Software Revenue and Growth Rate (2014-2019)

Table South America Live Chat Software Revenue by Countries (2014-2019)

Table South America Live Chat Software Revenue Market Share by Countries (2014-2019)

Figure South America Live Chat Software Revenue Market Share by Countries (2014-2019)

Figure South America Live Chat Software Revenue Market Share by Countries in 2018

Figure Brazil Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Argentina Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Colombia Live Chat Software Revenue and Growth Rate (2014-2019)

Table Middle East and Africa Live Chat Software Revenue (Million USD) by Countries (2014-2019)

Table Middle East and Africa Live Chat Software Revenue Market Share by Countries (2014-2019)

Figure Middle East and Africa Live Chat Software Revenue Market Share by Countries (2014-2019)

Figure Middle East and Africa Live Chat Software Revenue Market Share by Countries in 2018

Figure Saudi Arabia Live Chat Software Revenue and Growth Rate (2014-2019)

Figure UAE Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Egypt Live Chat Software Revenue and Growth Rate (2014-2019)

Figure Nigeria Live Chat Software Revenue and Growth Rate (2014-2019)

Figure South Africa Live Chat Software Revenue and Growth Rate (2014-2019)

Table Global Live Chat Software Revenue (Million USD) by Type (2014-2019)

Table Global Live Chat Software Revenue Share by Type (2014-2019)

Figure Global Live Chat Software Revenue Share by Type (2014-2019)

Figure Global Live Chat Software Revenue Share by Type in 2019

Table Global Live Chat Software Revenue Forecast by Type (2019-2024)

Figure Global Live Chat Software Market Share Forecast by Type (2019-2024)

Figure Global Cloud Revenue Growth Rate (2014-2019)

Figure Global On-premises Revenue Growth Rate (2014-2019)

Table Global Live Chat Software Revenue by Application (2014-2019)

Table Global Live Chat Software Revenue Share by Application (2014-2019)

Figure Global Live Chat Software Revenue Share by Application (2014-2019)

Figure Global Live Chat Software Revenue Share by Application in 2019

Table Global Live Chat Software Revenue Forecast by Application (2019-2024)

Figure Global Live Chat Software Market Share Forecast by Application (2019-2024)

Figure Global Retail and e-commerce Revenue Growth Rate (2014-2019)

Figure Global Travel and hospitality Revenue Growth Rate (2014-2019)

Figure Global IT and consulting Revenue Growth Rate (2014-2019)

Figure Global Telecommunication Revenue Growth Rate (2014-2019)

Figure Global Pharmaceutical Revenue Growth Rate (2014-2019)

Figure Global Live Chat Software Revenue (Million USD) and Growth Rate Forecast (2019-2024)

Table Global Live Chat Software Revenue (Million USD) Forecast by Regions (2019-2024)

Figure Global Live Chat Software Revenue Market Share Forecast by Regions (2019-2024)

Figure North America Live Chat Software Revenue Market Forecast (2019-2024)

Figure Europe Live Chat Software Revenue Market Forecast (2019-2024)

Figure Asia-Pacific Live Chat Software Revenue Market Forecast (2019-2024)

Figure South America Live Chat Software Revenue Market Forecast (2019-2024)

Figure Middle East and Africa Live Chat Software Revenue Market Forecast (2019-2024)

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